Clearwell Caves
Client comments
Jonathan Wright, Manager at Clearwell Caves “Thank you for the Customer Service training session which you delivered recently at the Caves, it was well received by our staff and contributed to the quality of the service provided for our successful Christmas Fantasy event this year. During December we handled many thousands of customers without any complaints at all, but with many written and verbal compliments; your training will have contributed to this remarkable achievement! We wish you every success for 2008.”
Client requirements
The management at the Caves asked K2 Horizons to develop Customer Service training for them. Jonathan Wright Manager at the Caves said “I think everyone benefits from a refresher and a chance to reconsider how they perform their job, as national standards and customer expectations are always changing in an increasingly competitive world”. Discussions with Ray and Jonathan Wright enabled us to find out more about the business and identify their specific needs.
Implementation
K2 Horizons devised bespoke training focussing on developing team working and customer service delivery. Practical group activities examined the role customer service plays at the Caves, its strengths and any areas for development. It created a better understanding for individuals of the important role they play in effective team work –leading to the delivery of excellent customer service and overall success of the business. The room buzzed with good team spirit!
Outcome
Feedback from the training was very positive and has brought significant benefits – participants felt that the opportunity to carry out the activities and discussions as a whole staff team was extremely beneficial and very motivational and that this has provided a useful base for further training.
Client Information
Clearwell Caves is a working mining museum where visitors can walk round ancient iron mines with nine impressive caverns to explore, geological and mining displays,café and a gift shop.