Level 2 Certificate in Customer Relations
Who is this for?
For all those who want to develop their knowledge of customer service
Qualification
Level 2 Certificate in Customer Relations (Awarding Body: NCFE)
Aims
- To increase understanding of customer service and provide the opportunity to update and improve customer service skills
Content
This qualification consists of 4 units:
- Delivering excellent customer service
- Meeting the needs of the organisation
- Improving organisational performance
- Developing customer service skills
Delivery and Assessment
The workbook provides a combination of reference information, questions and practical activities that enable candidates to meet assessment requirements for this qualification. Candidates complete the qualification in their place of work with access to an assessor who will support them throughout the programme.
Progression
A good follow on qualification to this would be the NVQ 2 in Customer Service.
Length of programme
30 hours
Price
Price includes : registration and certification, workbook, assessment and moderation
What do I need to do now?
Click here to let us know you are interested or to ask for more information and we’ll contact you to talk more
K2 Horizons
tel: 01600 772462
email: talk@k2horizons.co.uk
www.k2horizons.co.uk