Customer care
Is this for me?
This interactive workshop is ideal for all members of staff, whether new or existing, who have contact with customers. It develops an understanding of the value of customers and the types of thinking, attitudes and actions that enable you to deliver exceptional customer service.
What will I get from this course?
- Understand the importance of excellent customer service and the direct impact you can have in delivering this
- Understand how to create a positive impression
- Appreciate the importance of working as a team
- Increased awareness of taking advantage of sales opportunities
- An action plan to develop your delivery of customer service
Content
This gives an indication of content, as we design all of our courses to meet your specific needs, depending upon your objectives, culture, budget, resources and seniority of delegates.
- Understanding customers expectations
- Factors affecting customer service
- Presentation of the organisation
- Personal presentation, skills, attitude and knowledge
- Communication
- Team work
- Handling complaints and difficult customers
- Maximising sales opportunities
Length of training
1 day, 2 day, or half day. This can also be delivered as a ‘bite-sized’ 2 hour session.
Location
We will either run training at your organisation (if you have suitable facilities), at a venue of your choice, or we have links with a number of venues throughout the UK
Price
Dependent upon duration, location and number of delegates
Other courses you may be interested in
Communication Skills, Assertiveness
What do I need to do now?
Click here to let us know you are interested or to ask for more information and we’ll contact you to talk more
K2 Horizons
tel: 01600 772462
email: talk@k2horizons.co.uk
www.k2horizons.co.uk